frequently asked questions
Find answers on the most common questions.
The capacity of the centre is limited to 35 pre-booked windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot quarantee that there will be a possibility for you to use the equipment during your stay.
The concept of TWS is that you can use all the boards and sails we have. Because of the differences in wind strength it is not possible to allocate a specific board and sail. We work on a “who comes first, chooses first” basis and equipment is often changed during a day.
In the center we have more then 95 boards and 100 sails to cover all conditions and ability levels. The equipment we have in the centre you can find on the website. Often we have more or newer gear then what the website displays because we work closely with the board- and sailmanufacturors.
Pre-bookers get a 10% discount on the rental fees. The capacity of the centre is limited to 35 pre-booked windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot quarantee that there will be a possibility for you to use the equipment during your stay.
Yes, you can. Payments can be made by bankcard or in cash. We prefer by bankcards.
Pre-booking payments can be made by our bookming system offering severals payment options. Other payments can be done via banktranfer to the following bankaccount:
TWS / Folkerts Trading SL, BANK LA CAIXA, EL MEDANO, TENERIFE
IBAN ES34 2100 6951 0802 0003 8212
Yes you can. We have the following cancellation policy:
Yes partner use is possible, We charge only 25% extra for the double use of your gear.
Sorry that is not possible but you can pay by using the various payment options our boooking system has to offer.
We have three mainspots; South Bay, Harbour Wall and Cabezo. On the website you can find some clips and more information.
Yes you can, Cabezo is just three upwind tacks away from our centre,. Check the spot info on the website.
Yes they are, the South Bay is good for learning to windsurf and freeriding. It all depends on the strenght of the wind but when you can do a jibe and waterstart Medano is the place to be!
No, for staying in Medano you do not need a car as almost everything is in walking distance. For some sightseeing around the island you can hire a car at one of the several car rental companies.
Yes it is, the village has a lot to offer besides windsurfing. Even with winds over 40 knots the non windsurfing people can be on the beaches and have fun.
Yes we have a nice storage facility. Check the info on the website, just send us an e-mail and we book you in.
All prices can be found on our website.
Each locker can hold one or two waveboards and some rigs and accesoiries. The average dimension of each locker is xx cm by xx cm and more then 2,5 mters high.
During wintertime we are open from 10.00 in the mornings till 17.00 in the afternoon. During summertime we are open from 10.00 in the morning untill 18.00 in the afternoon. We cannot rent you the equipment any later then 17.00 or 18.00 hours because the lifeguards are not available after these hours.
We offer an insurrance for just € 39,00 per year and then your rental gear is insured world wide no matter a which centre you rent your gear.
No, you have to make sure that you are covered for damage to the equipment by a insurance or cover the costs of repair or replacement of damaged gear by yourself. We offer an insurrance for just € 39,00 per year and then your rental gear is insurred world wide no matter a which centre you rent your gear.
To make sure that you get the best gear availbale we check the equipment each time before you go on the water. If you crash a bord or sail we will charge you the repaircosts. If a board or sail is beyond repair or the repair cant be made in a way that it’s not visible we charge you 60% of the suggested retailprice of the damaged product and the board, sail or boom will be yours then. We issue you an invoice for the repair or replacement of the product so you can claim it on your inssurance when you are back home.
Yes, we offer some SUP- and surfboards for the non windy days. And we have bodyboards for the kids. These boards are available to everybody who has booked and they can be rented sepaprately as well.
For a current list of the available gear you can chek the website. Often we offer more gear than what is displayed on the website because we work closely togehter with all the boards- and sailmanufacturors.
We have Pro-Limit and Xcel wetsuits and harnesses you can use. We advise you to bring your own harness and wetsuit (shorty or 3/3 wetsuit) because you are used to it and it does not take much weight to take it with you by plane.
Most of the days it’s sunny and then you can sail in shorty or shortarm wetsuit. The most used ones are 2-3 millimeters. In wintertime when it’s cloudy you can use a normal or shortarm wetsuit with 3 millimeters is more then sufficient for the waters of El Medano
Yes, we offer some SUP- and surfboards for the non windy days. We offer road- and mountainbike rentals, we organize movies nights with dinners, tuning and technique clinics and more. All can be booked directly in the centre.
Our staff all have had a first aid course and we have a rescue boat parked near the Harbour Wall. The Medano Lifeguards (Soccoristas) have a Jetksi with a sledge to recover people from the water.